Terms & Conditions

Tibetan Mala Shop (www.TibetanMalaShop.com) owns and operate this Website. Access to and use of this Website and the products available through this Website are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
This Website may contain links to other websites, which are not operated by www.TibetanMalaShop.com. www.TibetanMalaShop.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Please note: all malas are made by hand and may vary from the photos.
Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible.
(a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
(c) Payment
Upon receiving your order we carry out a standard authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

International Orders

International shipping takes from 5 – 12 working days.
If you live outside UK there are 2 shipping options:

  • Royal Mail International Tracked & Signed
    This is priority mail featuring online tracking and insurance, a signature is required on delivery. We recommend this delivery option.
  • Royal Mail Standard
    This is standard shipping, it is not tracked or insured so please be aware we are not responsible for non-receipt of goods.

Please note: we only ship to Canada & Singapore using Tracked & Signed shipping so please choose this option during checkout.

Non Receipt of Goods

In the unlikely event your goods haven’t arrived within 28 days of shipping: we can trace all parcels sent by tracked and signed post.
If you chose standard shipping for your order please be aware we are not responsible for non-receipt of goods.
If goods are not delivered due to an incorrect or old address, or are undeliverable for any other reason, we are not responsible for non-receipt of your goods. If your goods are undelivered and returned to us you will be responsible for the cost of resending the goods.

Returns & Refunds

Please read the returns & refunds page.
If an item is returned a refund will be issued minus the payment processing fee.

Cancelling an Order

If you wish to cancel your order please do so within 15 minutes of placing the order. After 15 minutes we do not accept the cancellation of an order.
For cancelled orders a refund will be issued minus the payment processing fee.

Intellectual Property and Content

The intellectual property rights in all content (including photographic images) made available to you on or through this Website remains the property of www.TibetanMalaShop.com and are protected by copyright laws and treaties around the world. All such rights are reserved by www.TibetanMalaShop.com. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

Linking to this Website

You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission.


We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.


You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense.

Privacy Policy

We will not disclose your personal details onto anyone else. We may keep your email address on our mailing list in order that you receive news of new offers, products or future events relating to tibetan art and culture. if you do not wish us to contact you in this way please let us know.