FAQ

Frequently asked questions

What countries do you ship to?

We ship worldwide from the UK. We ship to all countries in the world, please look for your country in the shipping calculator on the basket page.

How long does shipping take?

Shipping takes from 2 – 12 working days depending on where you live.

How do I use my mala beads?

Mala beads are generally held in the left hand and used with gentleness and respect.
One bead is counted for each recitation of the mantra, starting with the first bead next to the “guru” bead. The guru bead is the 3 holed bead that is usually larger or more decorative.
The first bead is held between the forefinger and thumb, and with each count the thumb pulls another bead in place over the forefinger.
Recite one mantra; move your thumb and forefinger along to the next bead; recite the next mantra; then repeat.
After completing a full circuit of the mala, the practitioner flips the mala around 180 degrees (this takes some practice) and continues as before, in reverse order. One avoids passing over the “guru” bead, as doing so is symbolically like stepping over one’s teacher.

What length are your mala beads?

Most of our 108 mala beads have 8mm round beads and are 90cm long (this is the circumference length).
We do make some 108 malas with smaller 6mm beads, these are 70cm long.
Our black skull mala beads are an example of this, and available in 6mm or 8mm bead sizes.
The yak bone malas are the exception to this! They have oval beads so are shorter in length.
We make our wrist mala beads with 8mm and 10mm beads, they are available in 4 different sizes, please see the wrist mala size guide.

How do I care for my mala beads?

When not in use please store your mala beads in a mala bag.
To clean your mala: gently wipe the beads using a damp cloth and place in sunlight or moonlight to dry.
To clean the silver & gold beads please use a soft jewellery polishing cloth.
If you are wearing your wrist mala everyday please be gentle when taking your wrist mala on and off and periodically check the thread for wear.
If necessary we can repair your mala beads, please order here > mala beads rethread

Can I return my mala beads?

Yes please read our “Returns & Refunds” page.
Please note: we do not accept returns of custom malas.

My mala hasn’t arrived yet, what should I do?

Please check the tracking information we sent to you when your order was shipped.
Depending on where you live shipping takes 2 – 12 business days to reach you, so please be patient, your mala is on it’s way!

How long does it take to make a custom mala?

We aim to ship your custom mala within 5 business days of receiving your order (business days are Monday – Friday).

Do you sell wholesale?

Yes we do sell wholesale mala beads, please visit the mala beads wholesale web page or contact us with your requirements.

How do I pay?

We accept fully secure online payments using Paypal. You don’t need a Paypal account to checkout: please choose the “pay by credit/debit card” option on the Paypal screen if you don’t have a Paypal account.